Shipping policy

SHIPPING POLICY

Last Updated: 4-9-2026

1. ORDER PROCESSING

All orders are processed within 30 business days (excluding weekends and holidays) after payment has been received and cleared.

We reserve the right to:

Delay or cancel orders if additional verification is required
Refuse service at our discretion

You will receive a confirmation email once your order has been successfully placed, and a separate notification when your order has shipped.

2. SHIPPING METHODS & DELIVERY TIMES

We offer shipping through third-party carriers. Estimated delivery times:

Standard Shipping: 15-30 business days
Expedited Shipping: 7-15 business days

Delivery times are estimates only and are not guaranteed.

3. SHIPPING RATES

Shipping costs are calculated at checkout based on:

Package weight
Destination
Selected shipping method

Any applicable taxes, duties, or import fees are the responsibility of the customer.

4. TEMPERATURE-SENSITIVE PRODUCTS

Certain products may be sensitive to heat, light, or environmental conditions.

These items may be shipped with protective or temperature-control packaging when appropriate
Customers are responsible for promptly receiving and properly storing products upon delivery

We are not responsible for product degradation due to:

Delayed delivery acceptance
Exposure to improper storage conditions after delivery

5. RISK OF LOSS

All orders are shipped FOB Shipping Point.

Ownership and risk of loss transfer to the customer once the order has been handed over to the shipping carrier
[Your Company Name] is not liable for lost, stolen, or delayed packages once marked as delivered

6. TRACKING INFORMATION

If tracking is provided:

You will receive tracking details via email once your order ships
It is your responsibility to monitor the shipment and ensure timely receipt

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout
If a package is returned due to an incorrect address, reshipping fees may apply

8. INTERNATIONAL SHIPPING (IF APPLICABLE)

For international orders:

Customers are responsible for complying with their country’s import laws
Any customs duties, taxes, or fees are the responsibility of the recipient
We are not responsible for delays, seizures, or rejections by customs authorities

9. UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned to us due to:

Failed delivery attempts
Incorrect address
Refusal by recipient

We reserve the right to:

Charge additional shipping fees for reshipment
Deduct original shipping costs from any eligible refund

10. CONTACT INFORMATION

For shipping-related inquiries, please contact: